Wealthstream Advisors recognized as a Best Place to Work for Financial Advisors by InvestmentNews for 2021 and 2022

Client Operations Specialist


Wealthstream Advisors, Inc., a fast-growing boutique wealth management firm located in New York City providing investment management and financial planning services to high-net-worth clients, is looking for a Client Operations Specialist who will play a key role in the firm’s operations group. Wealthstream Advisors, Inc. has been named one of the 2021 Best Places to Work for Financial Advisers by InvestmentNews.

Job Title: Client Operations Specialist

Job Overview: This is a full-time opportunity in our New York City office. This role is an additional hire to a growing team. The Client Operations Specialist will report to the Director of Operations and Senior Operations Specialist.

  • Complete daily brokerage operations tasks/workflows to ensure that all operational procedures and risk controls are followed, documented, and properly maintained.
  • Identify opportunities for improving and automating everyday manual processes, meeting deadlines, and paying close attention to detail.
  • Provide accurate, timely, and effective support for clients, including processing account paperwork and addressing client inquiries and problems.
  • Process and follow up on account paperwork, set up client accounts, maintain client files and records, and generate appropriate statements and reporting.
  • Act promptly and effectively to address client inquiries and requests and provide proactive communication and information, as appropriate.
  • Research and resolve problems and appropriately escalate opportunities to the advisors/leaders.
  • Complete cashiering responsibilities and ACH/wire/check requests.
  • Provide ongoing account maintenance and review of new and existing account activity.
  • Build and maintain effective internal working relationships and support teamwork in meeting company goals.
  • Initiate and/or participate in projects and/or initiatives as appropriate with the intent of continual improvement in processes, client experience, etc.
  • Provide assistance with office management tasks and administrative duties.
  • Provide support to advisors, analysts, and fellow operations colleagues to meet client and firm needs and may help provide appropriate materials and information.
  • Assist with the execution of the strategic vision/goals of the firm.
Job Skills and Attributes:
  • High attention to detail skills
  • Work well under pressure
  • High sense of urgency as it relates to new client account creation and management
  • Strong written and communication skills
  • Experience with Microsoft Office tools. Advanced Excel skill is a plus
  • CRM experience, Junxure Cloud CRM is a plus
  • Ability to adapt to shifting priorities, firm culture, and style
  • Ability to manage multiple workstreams and adhere to deadlines
  • Excellent teamwork and communication skills
  • Ability to work autonomously as well as with a team
Ideal Candidates Will Have:
  • Bachelor’s degree
  • 2-3 years of operations experience in a financial services environment
  • Prior experience at previous custodians (i.e., Schwab, Fidelity) is a plus

To apply, please send an email with your resume and cover letter to hr@wealthstreamadvisors.com.

Wealthstream Advisors, Inc is an equal opportunity employer.